How to return
You have 30 days from the shipping date to return your purchase from urbanoir.com FREE OF CHARGE.
Access your order information through request a return.
If you placed your order as a guest, you will be able to access this information through the link included in the order confirmation email.
We will send a courier to collect your return from the address you tell us.
You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase
The refund will be made via the same payment method used to make the purchase.
Except for orders paid for by Cash on Delivery and collected at home, for which refunds shall be made via bank transfer. Please also note that, if you enter your bank details during the return request, all the refunds related to this order will be done only through bank transfer.
You will receive email confirmation of the return once it has been completed.
If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.